Lost in Transition

As a leader have you ever wondered why your message does not reach the end of the organization? If you have, welcome to the club. The issue is that the original “Why” gets lost in the cultural telephone game and changes as it moves down through the company. Ultimately, the values and behaviors that drive the experience for the associates and customers are never heard or seen. What does that look like? In the case of retail, have you ever been a fan of a location but not the brand itself? It is hard to grow a company that has a brittle and diverse set of micro-cultures. Here are some ideas to start exploring to help “Your Why” stay the Why. The message…

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Business Growth Painful? Look at Organizational Effectiveness

When organizations are small it is fairly easy to maintain organizational effectiveness as the business is usually less complex and the work force is more manageable.  At this point, there is a surplus of what we would call “organizational margin” or “organizational capacity” that enables a company to absorb minimal growth and not overtax the functional areas.  As organizations grow, the business tends to become more complex, systems are required, and the people dimension is more difficult to manage. The natural tendency is to leverage the work force to absorb the growth.  Often, companies do not recognize the pain the work force is experiencing within the organization until it is too late.  Pain such as disgruntle workers, disengaged workers, turnover, drop in customer sentiment, all these elements…

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