Strategic Guidance

When organizations are small it is fairly easy to maintain organizational effectiveness as the business is usually less complex and the work force is more manageable.  At this point, there is a surplus of what we would call “organizational margin” or “organizational capacity” that enables a company to absorb minimal growth and not overtax the functional areas.  As organizations grow, the business tends to become more complex, systems are required, and the people dimension is more difficult to manage. The natural tendency is to leverage the work force to absorb the growth.  Often, companies do not recognize the pain the work force is experiencing within the organization until it is too late.  Pain such as disgruntle workers, disengaged workers, turnover, drop in customer sentiment, all these elements…